For: Admins and managers · Permission: Manage account settings · Time: ~2 minutes
Quick summary
- Go to Settings › Workflow and open the Sounds tab.
- On the Sound Settings card, click Edit.
- Set Alarm Frequency and Alert Frequency to Full, Reduced or Off.
- Click Save, then reload the page to check the card shows your new values.
Before you start
- You need access to Account Settings. If Workflow isn't in your Settings menu, ask an admin to change your role.
- This is one setting for the whole account. It applies to every user and role, so agree on a standard with your team first.
- Too much noise causes alert fatigue. Sound settings only change the sound. Alarms and alerts still show on screen.
Open the Sounds tab
Go to Settings › Workflow. The page has three tabs on the left: Approvals & Alerts, Sounds and Dispatch. Click Sounds.
The Sound Settings card shows what each setting does today, for example "Sounds will play at full capacity, some repeating indefinitely."
Click Edit
On the Sound Settings card, click Edit. The two settings become drop-down lists, and Edit turns into Cancel.
Set Alarm Frequency and Alert Frequency
Pick a value for each drop-down. Alarm Frequency controls alarm sounds. Alert Frequency controls alert sounds. They are separate, so you can quiet one and keep the other.
- Full: Sounds play at full capacity, some repeating indefinitely.
- Reduced: Sounds play at a reduced frequency.
- Off: Sound will not play.
A line under each drop-down explains the value you picked.
With Reduced or Off, alarms and alerts still appear in MetaFleet. Only the sound changes.
Save and confirm
Click Save. The card returns to its read-only view. Reload the page and open the Sounds tab again. The card should show the description for each new value.
Cancel throws away your change, but the card can keep showing the values you picked until you reload. Only Save stores them.
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| No sounds play for anything | Both Alarm Frequency and Alert Frequency are Off | Set one or both to Reduced or Full. |
| Sounds stopped repeating | The setting is Reduced | This is expected. Set it to Full if you want sounds that repeat. |
| I can't see Workflow in Settings | Your role doesn't include account settings access | Ask an admin to change the setting or update your role. |
| Sounds are too loud even on Reduced | Browser or computer volume is high | Lower the device volume and keep Reduced. |
| You changed a value but it didn't stick after a reload | The change wasn't saved | Click Edit, pick the value again and click Save. |
FAQs
Does Reduced remove alerts from the system?
No. Reduced only changes how the sound plays. Alerts and alarms still appear on screen.
If I set sounds to Off, will I still see alerts?
Yes. Off stops the sound only.
Is this a setting for each user?
No. It's one account-wide setting. Everyone gets the same values.
What should dispatch use?
That is your call. Reduced keeps a sound without playing at full capacity. Agree on one standard with your dispatchers, since it applies to everyone.
Where are the approval gates?
On the Approvals & Alerts tab of the same page. See Configure Approval Options.