---
title: Submit Repairs
description: "Submit completed repairs from the technician portal: finish each work item, add the required photo, and send the job to your dispatcher."
---
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# Submit Repairs
## When the work is done, add a repair photo and submit the job from the mobile app or the web.
**For:** Technicians · **Permission:** Technician, assigned to the order · **Time:** ~2 minutes
### Quick summary
1. Open the job and check the status line above the button.
2. Add at least one repair photo.
3. Tap **Submit for review**.
4. If you're still on the clock, choose whether to stop tracking.
On a computer? Go to [On the web](https://support.metafleet.ai/submit-repairs#on-the-web) below.
### Before you start
- You are assigned to the job. A technician who is not on the order can't submit its repairs. Office staff with order permissions can.
- The job is at **Repair in progress**. That means the estimate is approved and you can do the work.
### Review your work
Open the job in the mobile app. Your repairs are listed under **Your work**, each with its hours and parts. Make sure everything is done before you submit.
*A work item under Your work.*
### Add a repair photo
Under **Photos**, marked **Required**, tap **Add a photo** and add at least one shot of the finished work. It documents the repair.
*One repair photo is required before you can submit.*
### Submit the job
At the bottom of the screen, a status line tells you if anything is missing. It is amber and reads **Add at least one repair photo to submit** while the photo is missing, and the button stays greyed out. Once nothing is missing, tap **Submit for review**. If you're still on the clock for this job, you're asked whether to **also stop tracking**. Choose **Yes, stop tracking** or **No, keep tracking**.
*The button stays greyed out until the photo is added.*
> If your shop doesn't require dispatcher approval of finished repairs, the button reads **Submit repairs** and the job goes straight to the office.
> **Not done yet?** Don't submit. Clock out to save your progress instead. This is also the right choice when another technician will continue the job.
### If you're clocked in on another job
The job shows **You're clocked in on another job.** with a **Go to Job** link and a **Clock Out** button. Finish or clock out of the other job first, so your hours land on the right order.
*The banner on a job when your timer runs on another one.*
### On the web
On a computer, open the job and use the **Repair Board** tab. The steps are the same, with a few different labels.
### Check what's still missing
Open the job and look at the **Repair Progress** card on the **Repair Board** tab. While something is outstanding, the card says **You must complete the following before repairs can be submitted** and lists each item in red. Two things appear on that list:
- **Please finish and submit repairs for 1 work item.** (the number changes with your job)
- **At least one image must be uploaded.**
**Submit for Completion** stays greyed out until both items are cleared. When the list is gone, the card reads **Repairs are all ready. Please submit for completion.**
*The red list shows what still blocks the submit. The button stays greyed out until it is empty.*
### Submit each work item
Scroll to **Work Items**. Each item shows **Repair In Progress** and a **Submit Repairs** button. Click it once the repair on that item is done. Repeat for every item.
*Submit Repairs on one work item.*
### Add a repair photo
Under **Photos**, click **+ Add Photos** to pick a file, or **+ Take Photo** to use the camera. **+ Take Photo** works on a phone with a camera. Add at least one shot of the finished work.
### Submit for completion
Click **Submit for Completion**. A window asks **Submit for completion?** and tells you the work goes to your dispatcher. Confirm that you added all photos and the job is fully finished, then click **OK**.
> If your shop doesn't require dispatcher approval before work begins, this button reads **Submit Repairs** instead. It works the same way.
> **Not done yet?** Don't submit. Use **Clock Out** to save your progress instead. This is also the right choice when another technician will continue the job.
### What happens next
If your shop requires dispatcher approval before work can be completed, the card reads **Waiting for approval and release...** until a dispatcher approves. Your admin sets this under **Settings › Workflow › Approvals & Alerts › Service Order Settings**. If not, the job is approved as soon as you click **OK** and goes to the office for invoicing. The card then reads **Work is completed!**
### Troubleshooting
| Symptom | Likely cause | Fix |
| --- | --- | --- |
| Red list says "At least one image must be uploaded." | No photo on the job | Add a photo under **Photos**. |
| Red list says "Please finish and submit repairs for 1 work item." (the number changes) | A work item still shows **Repair In Progress** | Click **Submit Repairs** on each item. |
| **Submit for review** or **Submit for Completion** is greyed out | Something is still on the red list | Submit every work item and add a photo. |
| The card says "Waiting for estimate to be created and approved..." | The estimate isn't approved yet | Wait for the approval. Repairs open after it. |
| "You're clocked in on another job." | Your timer is running on a different order | Tap **Go to Job**, clock out there, then come back. |
| I submitted too early | The work wasn't finished | Tell your dispatcher right away. If your shop reviews repairs, they can send it back; if not, the job is already with the office. |
### FAQs
**Why is a photo required?**
It documents the completed repair. The job can't be submitted until at least one image is uploaded.
**Do I submit the job or each work item?**
Both. Submit every work item with **Submit Repairs** first. Then submit the job with **Submit for Completion**.
**Does the button always say Submit for review?**
No. The name depends on your shop's approval settings. On the mobile app it reads **Submit for review**, or **Submit repairs** if your shop doesn't require dispatcher approval of finished repairs. On the web it reads **Submit for Completion**, or **Submit Repairs** if your shop doesn't require dispatcher approval before work begins. It works the same way.
**Will I keep getting billed time after I submit?**
When you submit while still on the clock, you're asked whether to stop tracking. Choose **Yes, stop tracking** if you're done.
**What happens after I submit?**
The job goes to your dispatcher for approval when your shop requires it. Otherwise the office invoices it right away.
### Related articles
- [Understanding the Approval Gates](https://support.metafleet.ai/understanding-the-approval-gates?hsLang=en)
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