For: Technicians · Permission: Technician, assigned to the order · Time: ~2 minutes
Quick summary
- Open the job and check the status line above the button.
- Add at least one repair photo.
- Tap Submit for review.
- If you're still on the clock, choose whether to stop tracking.
On a computer? Go to On the web below.
Before you start
- You are assigned to the job. A technician who is not on the order can't submit its repairs. Office staff with order permissions can.
- The job is at Repair in progress. That means the estimate is approved and you can do the work.
Review your work
Open the job in the mobile app. Your repairs are listed under Your work, each with its hours and parts. Make sure everything is done before you submit.
A work item under Your work.
Add a repair photo
Under Photos, marked Required, tap Add a photo and add at least one shot of the finished work. It documents the repair.
One repair photo is required before you can submit.
Submit the job
At the bottom of the screen, a status line tells you if anything is missing. It is amber and reads Add at least one repair photo to submit while the photo is missing, and the button stays greyed out. Once nothing is missing, tap Submit for review. If you're still on the clock for this job, you're asked whether to also stop tracking. Choose Yes, stop tracking or No, keep tracking.
The button stays greyed out until the photo is added.
If your shop doesn't require dispatcher approval of finished repairs, the button reads Submit repairs and the job goes straight to the office.
Not done yet? Don't submit. Clock out to save your progress instead. This is also the right choice when another technician will continue the job.
If you're clocked in on another job
The job shows You're clocked in on another job. with a Go to Job link and a Clock Out button. Finish or clock out of the other job first, so your hours land on the right order.
The banner on a job when your timer runs on another one.
On the web
On a computer, open the job and use the Repair Board tab. The steps are the same, with a few different labels.
Check what's still missing
Open the job and look at the Repair Progress card on the Repair Board tab. While something is outstanding, the card says You must complete the following before repairs can be submitted and lists each item in red. Two things appear on that list:
- Please finish and submit repairs for 1 work item. (the number changes with your job)
- At least one image must be uploaded.
Submit for Completion stays greyed out until both items are cleared. When the list is gone, the card reads Repairs are all ready. Please submit for completion.
The red list shows what still blocks the submit. The button stays greyed out until it is empty.
Submit each work item
Scroll to Work Items. Each item shows Repair In Progress and a Submit Repairs button. Click it once the repair on that item is done. Repeat for every item.
Submit Repairs on one work item.
Add a repair photo
Under Photos, click + Add Photos to pick a file, or + Take Photo to use the camera. + Take Photo works on a phone with a camera. Add at least one shot of the finished work.
Submit for completion
Click Submit for Completion. A window asks Submit for completion? and tells you the work goes to your dispatcher. Confirm that you added all photos and the job is fully finished, then click OK.
If your shop doesn't require dispatcher approval before work begins, this button reads Submit Repairs instead. It works the same way.
Not done yet? Don't submit. Use Clock Out to save your progress instead. This is also the right choice when another technician will continue the job.
What happens next
If your shop requires dispatcher approval before work can be completed, the card reads Waiting for approval and release... until a dispatcher approves. Your admin sets this under Settings › Workflow › Approvals & Alerts › Service Order Settings. If not, the job is approved as soon as you click OK and goes to the office for invoicing. The card then reads Work is completed!
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Red list says "At least one image must be uploaded." | No photo on the job | Add a photo under Photos. |
| Red list says "Please finish and submit repairs for 1 work item." (the number changes) | A work item still shows Repair In Progress | Click Submit Repairs on each item. |
| Submit for review or Submit for Completion is greyed out | Something is still on the red list | Submit every work item and add a photo. |
| The card says "Waiting for estimate to be created and approved..." | The estimate isn't approved yet | Wait for the approval. Repairs open after it. |
| "You're clocked in on another job." | Your timer is running on a different order | Tap Go to Job, clock out there, then come back. |
| I submitted too early | The work wasn't finished | Tell your dispatcher right away. If your shop reviews repairs, they can send it back; if not, the job is already with the office. |
FAQs
Why is a photo required?
It documents the completed repair. The job can't be submitted until at least one image is uploaded.
Do I submit the job or each work item?
Both. Submit every work item with Submit Repairs first. Then submit the job with Submit for Completion.
Does the button always say Submit for review?
No. The name depends on your shop's approval settings. On the mobile app it reads Submit for review, or Submit repairs if your shop doesn't require dispatcher approval of finished repairs. On the web it reads Submit for Completion, or Submit Repairs if your shop doesn't require dispatcher approval before work begins. It works the same way.
Will I keep getting billed time after I submit?
When you submit while still on the clock, you're asked whether to stop tracking. Choose Yes, stop tracking if you're done.
What happens after I submit?
The job goes to your dispatcher for approval when your shop requires it. Otherwise the office invoices it right away.