---
title: Set Shop Rates for a Service Location
description: Set a location's own price for any Global Rate on the Shop Rates tab, and learn which price a job uses when company and location prices differ.
---
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# Set Shop Rates for a Service Location
## Give one service location its own price for a Global Rate, and see which price wins when a company has its own price too.
**Permission:** Manage rates, plus access to Service Locations · **Time:** ~3 minutes
### Quick summary
1. Open **Settings › Company › Service Locations** and click the location.
2. Click the **Shop Rates** tab.
3. Find the Global Rate and click **+** (Add override) at the end of its row.
4. Type your price in the **Override** box and click **Create**.
### Before you start
- The Global Rate must already exist. See [Create and Edit Global Rates](https://support.metafleet.ai/creating-global-rates?hsLang=en).
- The location must exist. See [Create a Service Location](https://support.metafleet.ai/create-a-service-location?hsLang=en).
- You need the Manage rates permission and access to Service Locations.
> **What an override does.** A Global Rate is your shop-wide price. A shop rate override is that location's own price for the same rate. Other locations keep the Global Rate.
### Open the location's Shop Rates tab
Go to **Settings › Company › Service Locations**. Click the location name, then click **Shop Rates**. The page header reads **Override Rates**. Each row is one Global Rate with its current price.
### Find the rate you want
Type in the **Search by Name or Description** box and press Enter. Click the **X** in the box to clear the search. Click **Refresh** to reload the list.
### Add an override
1. **Click + (Add override).** It's at the end of the rate's row. The **Create Override Rate** window opens.
2. **Enter your price.** Each price in the rate has an **Override** box next to its **Base** price. Type the location's price in dollars. Leave a box at 0.00 to keep the Global Rate for that price.
3. **Click Create.** The row shows the Global Rate crossed out with your price beside it.
> An override of $0.00 counts as no override. A company price that equals the Global Rate still counts: that company is billed it even at a location with a cheaper price.
### Edit or clear an override
A rate with an override shows an **Edit override** button and a **Delete override** button where the + was. Use Edit to change the price. Use Delete, then confirm in **Delete Override Rate?**, to go back to the Global Rate.
### Which price wins
A job picks one price for each rate, in this order:
1. **The company's override.** If the customer's company has its own price, that price is used.
2. **The location's override.** If there's no company price, the location's price is used.
3. **The Global Rate.** If neither exists, the Global Rate is used.
The order applies to each price in a rate on its own. A company can override only the holiday price and still use the location's standard price.
> A company price beats a location price. If a location price isn't being used, check the customer's company for an override of the same rate.
Time-based labor rate overrides are set on the company page, not on a location. See [Set Up Time-Based Labor Rates](https://support.metafleet.ai/set-up-time-based-labor-rates?hsLang=en).
### Troubleshooting
| Symptom | Likely cause | Fix |
| --- | --- | --- |
| I don't see a Shop Rates tab | You're on the Service Locations list, or your role can't open Service Locations | Open **Settings › Company › Service Locations** and click a location. If the page won't open, ask an admin for access. |
| A job still uses the Global Rate | The override is $0.00 | Enter a different price in the **Override** box. |
| A job uses a different price than the location's | The customer's company has its own override | Check the company page for an override of the same rate. |
| I can't find a rate | The search is too narrow | Click the **X** in the search box to clear it. |
| A price is marked archived and its Override box is grayed out | Archived prices can't take an override | Restore the price in Global Rates first. See [Create and Edit Global Rates](https://support.metafleet.ai/creating-global-rates?hsLang=en). |
### FAQs
**Does an override change the Global Rate?**
No. The Global Rate stays the same for every other location.
**Can I override one price in a rate and not the others?**
Yes. Fill in only the **Override** boxes you want to change.
**Where do I set a price for one customer?**
On the customer's company page (**Company Details › Companies**, then the company). A company price beats a location price.
### Related articles
- [Create and Edit Global Rates](https://support.metafleet.ai/creating-global-rates?hsLang=en)
- [Create a Service Location](https://support.metafleet.ai/create-a-service-location?hsLang=en)
- [Set Up Time-Based Labor Rates](https://support.metafleet.ai/set-up-time-based-labor-rates?hsLang=en)
- [Set Company Rates and Customer Billing Overrides](https://support.metafleet.ai/set-company-rates-and-billing-overrides?hsLang=en)
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