---
title: QuickBooks Error Messages and How to Fix Them
description: Look up a QuickBooks message in MetaFleet by its words or its code, such as 6240, and see what it means, how to fix it and if it retries.
---
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# QuickBooks Error Messages and How to Fix Them
## Look up a QuickBooks message you see in MetaFleet, learn what it means, and fix it.
**For:** Owners, managers and bookkeepers · **Permission:** Manage account settings to retry, reconnect or change QuickBooks settings · **Time:** ~5 minutes
MetaFleet shows a message when QuickBooks turns something down, when a send has to wait, or when a sync can't run. This page lists those messages by where you see them. Search the page (Ctrl+F, or ⌘F on a Mac) for the first words of your message or for its code, such as 6240. To find the messages on the QuickBooks tab in the first place, see [Fix What Needs Attention in QuickBooks](https://support.metafleet.ai/fix-quickbooks-sync-problems?hsLang=en).
### Quick summary
1. Copy the first few words of the message, or the code in parentheses.
2. Search this page for them.
3. Do what the **Fix** column says.
4. Send it again: click **Retry** on the row in **Failed pushes** or **Activity**, or **Retry now** on the **Review** tab to send them all. A message that says something is waiting goes by itself once you fix the cause. When a retry works, the row on **Activity** reads **Sent since** and leaves **Failed pushes**.
5. Still stuck? Send MetaFleet support the **Support ref**.
### How to read a message
When QuickBooks refuses something, the row shows up to 3 lines:
1. **MetaFleet's sentence.** What QuickBooks did, why MetaFleet won't send it again on its own, and what to do.
2. **QuickBooks' own words.** This line starts with **QuickBooks:** and ends with QuickBooks' code in parentheses, for example (6240). It appears only when QuickBooks gave a reason.
3. **Support ref.** QuickBooks' reference for the refusal. Support uses it to look up QuickBooks' own log.
A temporary problem, such as QuickBooks not answering, gets 3 tries: the first send, another 1 minute later, and a last one 5 minutes after that. **Attempts** on **Failed pushes** shows how many were used, for example **3 of 3**. **Tried once** or **Tried 2 times** with **refused** means MetaFleet won't send it again on its own: sent as it is, QuickBooks would refuse it the same way. **stopped** means all 3 tries were used.
> Fix the cause before you click **Retry**. A refused send is refused again if nothing changed.
### When QuickBooks refuses a send
You see these on **Failed pushes** on the **Review** tab, on **Activity**, and in the QuickBooks panel on the order's **Billing** tab. In the messages, *this invoice* can also read *this payment*, *this bill*, *this customer* or another kind of record. A Tax Code that QuickBooks refused shows on **Activity** with its own **Retry**.
| Message starts with | What it means | Fix |
| --- | --- | --- |
| QuickBooks didn't accept our sign-in | MetaFleet's sign-in to QuickBooks ended or expired. It retries by itself. | If the QuickBooks card shows **Connect QuickBooks Online**, connect again. See [Disconnect, Reconnect and Use Brands with QuickBooks](https://support.metafleet.ai/disconnect-reconnect-and-brands-in-quickbooks?hsLang=en). Then click **Retry**. |
| QuickBooks asked us to slow down | Too many requests reached QuickBooks at once. It retries by itself. | Nothing to do. If **Attempts** says **stopped**, click **Retry** a few minutes later. |
| QuickBooks didn't respond in time | QuickBooks was busy or down. It retries by itself. | Nothing to do. If **Attempts** says **stopped**, click **Retry** later. |
| QuickBooks couldn't find the item linked to part …, so we've removed that link | The part's item was deleted or merged in QuickBooks. MetaFleet removed the part's link to it. | Run **Sync now** on Parts to link the part again or create its item. Then send the invoice again. |
| QuickBooks couldn't find an item on this invoice | An item on the invoice is missing in QuickBooks. If the item's link was removed, the message adds that sent now, the part would go on QuickBooks' general sales item. | Check the items of the invoice's parts in QuickBooks, then click **Retry**. |
| QuickBooks refused this … because it names a record QuickBooks doesn't have (2500) | Something it uses, usually a customer, item or account, was deleted in QuickBooks. The **QuickBooks:** line says which. | Restore it in QuickBooks, or link the MetaFleet record to another one. Then click **Retry**. |
| QuickBooks refused this … because something it uses is inactive in QuickBooks (610) | A customer, item, account, vendor or payment method it uses is inactive in QuickBooks. The message names which kinds. | Make it active again in QuickBooks, then click **Retry**. |
| QuickBooks refused this … because it's dated …, before the start date of an inventory item on it (6270) | An inventory item on the invoice or bill starts later in QuickBooks than its date. | In QuickBooks, set that item's inventory start date on or before the date of the invoice or bill. Then click **Retry**. |
| QuickBooks already has a customer, vendor or employee named … (6240) | QuickBooks names must be unique across customers, vendors and employees together. | Rename one of them, or link to the existing one on the **Review** tab. Then click **Retry**. |
| QuickBooks already has an item named …, active or inactive (6240) | Item names must be unique in QuickBooks, inactive items included. | Rename one of them, then click **Retry**. |
| QuickBooks refused this change because the invoice was being edited in QuickBooks at the same time (5010) | Another change reached the invoice in QuickBooks first. MetaFleet tries again by itself. | Nothing to do. If **Attempts** says **stopped**, click **Retry**. |
| QuickBooks refused this …: followed by QuickBooks' words | Any other refusal. MetaFleet quotes QuickBooks' reason. | Fix what QuickBooks names, in QuickBooks or in MetaFleet, then click **Retry**. If the reason is unclear, send support the **Support ref**. |
| QuickBooks refused this … without giving a reason | QuickBooks gave no reason. | Click **Retry now**. If it's refused again, send support the **Support ref**. |
| QuickBooks didn't accept it. The reason is in the server log | MetaFleet recorded the reason where only support can read it. | Contact MetaFleet support with the record and the time it was last tried. |
| QuickBooks refused to void this … or QuickBooks refused to delete this … | You voided or deleted something in MetaFleet, and QuickBooks wouldn't do the same. | Void or delete it in QuickBooks yourself. The row on **Activity** says where. |
### When MetaFleet couldn't send something
These are short problems on MetaFleet's side. The **Fix** column says which retry by themselves.
| Message starts with | What it means | Fix |
| --- | --- | --- |
| MetaFleet couldn't read which QuickBooks invoice, customer or items …, or whether this vendor bill is still open | MetaFleet couldn't read its own link to QuickBooks for a moment, so it held the send. It retries by itself. | Nothing to do. If **Attempts** says **stopped**, click **Retry**. If it keeps happening, contact support. |
| In QuickBooks as …, but its link couldn't be saved on this order | The purchase order reached QuickBooks, but MetaFleet couldn't save the link to it. | Run **Sync now**. It links the purchase order again. |
| MetaFleet couldn't send this to QuickBooks | The send failed before it reached QuickBooks. | Click **Retry now**. If it fails again, contact support with the record and the time. |
| The invoice PDF couldn't reach QuickBooks | The invoice is in QuickBooks, but its PDF didn't attach. It retries by itself. | Nothing to do. If **Attempts** says **stopped**, click **Retry**. |
| The invoice PDF MetaFleet sent is no longer in storage | The PDF file is gone, so it can't be attached. It won't retry. | Contact MetaFleet support. |
| Couldn't get this invoice's tax from QuickBooks, or Couldn't get tax, try again. | Shows when you click **Use QuickBooks' Sales Tax**. QuickBooks works out the tax for this company. Either it didn't answer, or it gave a reason after **QuickBooks said:**. MetaFleet's Sales Tax stays on the invoice. It doesn't retry by itself. | Try again in a minute. If QuickBooks gave a reason, fix what it names. If it keeps happening, contact support. |
| Still open in QuickBooks: it couldn't be closed. Sync now will close it. | MetaFleet couldn't close the purchase order in QuickBooks once it was cancelled, or fully received and billed. QuickBooks' own words show under it. There is no **Retry** button. | Run **Sync now**. It closes the purchase order in QuickBooks. |
### When a send waits for an account or setup
A send that is **Waiting** goes to QuickBooks by itself once you fix the cause. A message that ends with *then retry* or *re-send it*, or says *Ready to sync*, needs you to send it again.
| Message starts with | What it means | Fix |
| --- | --- | --- |
| Waiting for account setup | QuickBooks account setup isn't finished, so nothing goes yet. | Finish account setup on the QuickBooks card. See [Choose Where Your Money Posts in QuickBooks](https://support.metafleet.ai/choose-quickbooks-posting-accounts?hsLang=en). If QuickBooks then refuses the invoice, it moves to **Failed pushes** and leaves **Needs a home**. |
| Waiting for a QuickBooks account, followed by … is inactive in QuickBooks, … is now a … account in QuickBooks, or The QuickBooks item … is inactive | An account or item MetaFleet posts to was made inactive or changed type in QuickBooks. | Open **Needs a home** on the **Review** tab, click **Choose an account** and pick another. If QuickBooks then refuses the invoice, it moves to **Failed pushes** and leaves **Needs a home**. |
| Waiting for a Tax Agency for … | A tax on the invoice has no Tax Agency yet, so MetaFleet can't make its QuickBooks Tax Code. | Choose a Tax Agency on the Tax Group page. The invoice then goes by itself. |
| Waiting for its Tax Code, … | The Tax Code for this invoice's tax isn't in QuickBooks yet. | Open **Sales tax rates** in **Settings** on the QuickBooks card and click **Try again** on that rate. The invoice then goes by itself. |
| No QuickBooks account is set for … | That row in **Posting accounts** has no account. | Choose one in **Posting accounts** on the QuickBooks card. Then click **Retry**, or run **Sync now** if the message says sync it again. |
| This invoice's tax has no working QuickBooks account | The **Sales tax** posting account is missing, inactive or the wrong type. | Check **Sales tax** in **Posting accounts**, then re-send the invoice. |
| A line on this invoice has no working QuickBooks account | A line posts to an account that's missing, inactive or the wrong type. | Check **Posting accounts** on the QuickBooks card, then re-send the invoice. |
| This payment has no QuickBooks account to be deposited to | No deposit account is set for payments. | Choose one for **Payments received** in **Posting accounts**. |
| Customer isn't linked to QuickBooks | The company has no QuickBooks customer, so the invoice was skipped. | Click **Link customer**, or see [Link a Customer to QuickBooks](https://support.metafleet.ai/link-a-customer-to-quickbooks?hsLang=en). The row then reads *Customer is now linked*. |
| Not synced to QuickBooks: the customer for this invoice isn't mapped to a QuickBooks customer. Map the customer, then re-send the invoice. | The invoice was skipped because its customer has no QuickBooks customer. **Sync now** on Invoices counts it as **Skipped**, not **Failed**. | Link the customer. See [Link a Customer to QuickBooks](https://support.metafleet.ai/link-a-customer-to-quickbooks?hsLang=en). Then re-send the invoice as the next row says. |
| Customer is now linked. Ready to sync. | The invoice was skipped because its customer wasn't linked to QuickBooks. The customer is linked now. | On the order's **Billing** tab, click **Re-sync on the Invoice tab**, then **QB Sync** there. Or click **Re-sync** on the invoice's row on **Activity**, which opens the Invoice tab. Or open the **Review** tab, where the invoice is marked **Ready to sync** under **Needs attention**, and send it from there. Or open the company's QuickBooks card and click **Re-send 2 invoices** (the number is yours). An invoice on a visit says to re-send it from the visit. |
| Sent before account setup. Re-send it. | The invoice went out to your customer before QuickBooks setup was done. | Re-send the invoice. |
| … is turned off for QuickBooks | That kind of record is switched off on the **Settings** tab. | Turn it on in **Settings** on the QuickBooks card. See [Choose What Syncs with QuickBooks](https://support.metafleet.ai/choose-what-syncs-with-quickbooks?hsLang=en). |
| Finish QuickBooks setup to send invoices, or MetaFleet couldn't read this company's sales-tax setting | MetaFleet couldn't read whether your QuickBooks company uses Automated Sales Tax. Nothing syncs and no invoice can be sent until it does. | Click **Try again** on the QuickBooks card. If it still fails, disconnect and connect again, or contact support. See [How Sales Tax and Exemptions Work with QuickBooks](https://support.metafleet.ai/quickbooks-sales-tax-reference?hsLang=en). |
### When Sync now or a sync run fails
You see these in the message above the QuickBooks card after **Sync now**, and under **Sync runs** on the **Activity** tab. A sync that didn't run shows one **Failed** line for the whole kind, such as **All customers**, with the reason.
| Message starts with | What it means | Fix |
| --- | --- | --- |
| Customer sync failed:, Parts sync failed: or another kind | That Sync now didn't finish. The reason follows the colon. | Look up the reason on this page. The nightly sync tries again. |
| Failed to query QB customers: Unauthorized, Failed to query vendors: or Failed to pull payments: | **Unauthorized** means QuickBooks didn't accept MetaFleet's sign-in. Other words mean QuickBooks didn't answer. | For **Unauthorized**, connect QuickBooks again if the card shows **Connect QuickBooks Online**. Otherwise run **Sync now** again later. |
| A customer sync is already in progress for this connection | Another sync of the same kind is running. | Wait a few minutes, then run **Sync now** again. |
| Customers have not been set up yet. Choose what syncs first, or Nothing synced: this tenant has not yet chosen which records to sync | The first choice of which records sync hasn't been made. | Choose what syncs. See [Choose What Syncs with QuickBooks](https://support.metafleet.ai/choose-what-syncs-with-quickbooks?hsLang=en). |
| Nightly sync is turned off | **Nightly sync** is off on the **Settings** tab. | Turn it on to sync again at night. **Sync now** still works while it's off. |
| Could not read this tenant's QuickBooks exclusions, so the … sync was not run | MetaFleet couldn't read the records you chose to leave out, so it skipped the sync rather than bring them in. | Run **Sync now** again later. If it repeats, contact support. |
| … QuickBooks … link(s) on this connection don't record their QuickBooks company yet | Some older links need an update that support finishes. | Contact MetaFleet support. |
| This run didn't sync anything | The run stopped before it synced. The reason for each kind follows. | Look up each reason on this page. |
| QuickBooks already has a customer named …, and it's linked to another company in MetaFleet | 2 MetaFleet companies have the same name, and QuickBooks names must be unique. | Rename this company in MetaFleet, then sync again. |
| QuickBooks already uses "…" for a …, which can't stand in for an inventory item | A QuickBooks item of another type already has the part's name. | Rename one of them, then sync again. |
| The company has no name, or The vendor has no name (6080) | QuickBooks won't take a customer or vendor without a name. | Give it a name in MetaFleet, then sync again. |
| QuickBooks plan does not support inventory items (Plus/Advanced required) | Your QuickBooks plan doesn't track inventory. Inventory items need QuickBooks Online Plus or Advanced. The part is skipped. | Move to Plus or Advanced if you want parts tracked as inventory in QuickBooks. |
| Cannot create the QuickBooks inventory item: no account is set for … | A parts row in **Posting accounts** has no account. | Choose one in **Posting accounts** on the QuickBooks card, then retry. |
| QuickBooks refused the accounts set for parts | A parts account is the wrong type. | In **Posting accounts**, choose a **Sales of Product Income** account for **Parts**, a **Cost of Goods Sold** account for **Cost of parts** and an **Inventory** account for **Parts on the shelf**. Then retry. |
| Its on-hand quantity couldn't be read | MetaFleet didn't create the item rather than give it a wrong opening stock. | Nothing to do. The next sync tries again. |
| MetaFleet couldn't create this customer from QuickBooks, or a vendor, part or payment | One record failed during the sync. | The next sync tries again. Contact support if it keeps happening. |
### On an order's QuickBooks panel
The QuickBooks panel on the order's **Billing** tab shows a short status. For every status, see [Send an Invoice and Check It in QuickBooks](https://support.metafleet.ai/send-an-invoice-to-quickbooks?hsLang=en).
| Message starts with | What it means | Fix |
| --- | --- | --- |
| QuickBooks refused this invoice | QuickBooks turned the invoice down. The reason is under it. | Look up the reason in the **When QuickBooks refuses a send** table above. |
| QuickBooks didn't take this invoice's sales tax | QuickBooks refused the tax MetaFleet sent. Nothing has gone to QuickBooks yet. | Click **Choose another Sales tax account**, or **Send without the tax** to send it with a different tax in QuickBooks. See [How Sales Tax and Exemptions Work with QuickBooks](https://support.metafleet.ai/quickbooks-sales-tax-reference?hsLang=en). |
| QuickBooks couldn't be read just now. The last read stands. | **Read back now** couldn't reach QuickBooks. The panel keeps what it last read. | Try again in a minute. |
| Off by, Voided in QuickBooks or Not in QuickBooks any more | The invoice in QuickBooks no longer matches MetaFleet. | See [How Invoices Map to QuickBooks](https://support.metafleet.ai/quickbooks-invoice-reference?hsLang=en). |
### When you connect QuickBooks or link a customer
| Message or sign | What it means | Fix |
| --- | --- | --- |
| You come back from QuickBooks and the card still shows **Connect QuickBooks Online** | The connect didn't finish. You may have cancelled at QuickBooks, or that QuickBooks company is already connected to another MetaFleet account or brand. No message shows. | Click **Connect to QuickBooks** again. If it still doesn't connect, contact MetaFleet support. |
| The card shows **Connect QuickBooks Online** again, though nobody disconnected it | QuickBooks ended MetaFleet's sign-in. Nothing reaches QuickBooks until you connect again. | Connect the same QuickBooks company again, then click **Retry** for anything that failed meanwhile. See [Disconnect, Reconnect and Use Brands with QuickBooks](https://support.metafleet.ai/disconnect-reconnect-and-brands-in-quickbooks?hsLang=en). |
| On **Brands**: That QuickBooks company is already your shop's | You picked your shop's own QuickBooks company for a brand. A brand without its own connection already posts there. | To give the brand its own books, connect a different company. |
| On **Brands**: That QuickBooks company is already connected to … | Another of your brands uses that company. | Connect a different company, or disconnect the other brand first. |
| On **Brands**: That QuickBooks company is connected to another MetaFleet account | The company belongs to a different MetaFleet account. | Connect a different company, or contact support. |
| On **Brands**: Something went wrong. Please try again or contact your administrator. | The connect was cancelled at QuickBooks, or the sign-in couldn't be saved. | Click **Connect** on the brand row again. |
| QuickBooks' customers couldn't be read. Try again in a minute. | On a company's QuickBooks card, the list of QuickBooks customers didn't load. | Try again in a minute. |
| The company needs a name before it can go to QuickBooks. | The company has no name. | Give it a name, then try again. |
| The customer was created in QuickBooks, but the link couldn't be saved | The customer exists in QuickBooks, but isn't linked yet. | Link the company to that customer. See [Link a Customer to QuickBooks](https://support.metafleet.ai/link-a-customer-to-quickbooks?hsLang=en). |
| View only. Changing QuickBooks settings or running a sync needs the Manage account settings permission. | Your role can look but not change anything. | Ask an admin to make the change, or to give your role **Manage account settings**. |
### FAQs
**Does a refused invoice go again after I fix the cause?**
Not by itself when the row says **refused** or **stopped**. Click **Retry** on the row, or **Retry now** to send them all. A send that is **Waiting** goes by itself once its cause is fixed.
**What is the number in parentheses?**
QuickBooks' own error code, such as 6240 for a duplicate name. Search this page for it, or give it to support with the **Support ref**.
**My message isn't on this page. What do I do?**
Copy the whole message and the **Support ref**, and send them to MetaFleet support with the invoice or record number. See [Fix What Needs Attention in QuickBooks](https://support.metafleet.ai/fix-quickbooks-sync-problems?hsLang=en).
**Do I need to fix anything in QuickBooks itself?**
Sometimes. A deleted, inactive or duplicate record, or an item's inventory start date, is fixed in QuickBooks. Accounts, names and what syncs are fixed in MetaFleet.
### Related articles
- [Fix What Needs Attention in QuickBooks](https://support.metafleet.ai/fix-quickbooks-sync-problems?hsLang=en)
- [Send an Invoice and Check It in QuickBooks](https://support.metafleet.ai/send-an-invoice-to-quickbooks?hsLang=en)
- [Choose Where Your Money Posts in QuickBooks](https://support.metafleet.ai/choose-quickbooks-posting-accounts?hsLang=en)
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