---
title: Fix a Job Sent Back for Rework
description: Read why dispatch sent your repairs back, fix each card, resubmit for review, and reach dispatch or the Tech Support channel from the job.
---
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# Fix a Job Sent Back for Rework
## Read why dispatch sent your repairs back, fix the work, resubmit, and get help from the job.
**For:** Technicians · **Permission:** Technician · **Time:** ~5 minutes
### Quick summary
1. Open the job from the **Repairs rejected** notification.
2. Read the red note under the returned work card.
3. Fix the work, and keep at least one repair photo on the job.
4. Tap **Submit for review**, then confirm.
### Before you start
- Dispatch reviewed your submitted repairs and sent them back with a reason.
- You are signed in to the MetaFleet app as the technician on the job.
- You are assigned to the job. You can only fix work on jobs assigned to you.
### Spot a job that came back
You get a **Repairs rejected** notification with the order number and the truck. Tap **Notifications** in the bottom bar to see it. The job is back in **Repair in progress**.
### Read the reason on the card
Open the job and scroll to **Your work**. Dispatch's note shows in red under the card's description. Fix what it asks for.
> A card with a red **Customer declined** strip is read-only. The customer turned that work down, so there is nothing to fix on it.
### Fix the work
1. **Edit a card.** Tap the card, change it, and save.
2. **Remove an item.** Tap the trash icon on the card if the item should not be on the job, then confirm.
3. **Keep a repair photo.** The job needs at least one. Until it has one, the bar reads **Add at least one repair photo to submit**.
Amber chips such as **Add complaint**, **Add diagnosis**, **Add parts / none** and **Add time** point to anything still missing.
### Resubmit for review
1. Check the bar at the bottom. It reads **Media in · ready to submit** when the job can go.
2. Tap **Submit for review**. If your shop does not review repairs, the button reads **Submit repairs**.
3. Check the list on the **Submit for review?** sheet and tap **Submit for review**. You can't unsend, so give it a once-over first.
The job goes back to dispatch for review, and you get an alert when dispatch answers. To change something after you send, call your manager.
If every item was declined, the bar reads **Every item was declined**. Go back to your jobs, or call your manager if that looks wrong.
The first submit is covered in [Submit Repairs](https://support.metafleet.ai/submit-repairs?hsLang=en).
### Get help from a job
Tap the round chat button at the bottom right of the job. It is hidden on finished jobs and while a sheet is open. The menu has three choices:
- **Message Dispatch:** chat about this job. The order's dispatchers also get an email with your message, at most one every 15 minutes for the same job.
- **Ask a Senior Tech:** opens the Tech Support channel, where your shop's helpers answer.
- **AI Assistant:** repair tips and troubleshooting.
How the office answers in the Tech Support channel is covered in [Use Team Chat Day to Day](https://support.metafleet.ai/use-team-chat?hsLang=en).
### Reveal the customer contact early
Before you arrive, the on-site contact is locked. The card reads **Locked until arrival** to protect the customer. It unlocks on its own when you arrive. If you need it sooner:
1. Tap **Reveal contact**.
2. Pick a reason: **Can't get on site**, **Can't find the unit**, **Need to ask the driver** or **Something else**. You can add detail.
3. Tap **Show contact**. Tap **Cancel** to leave it locked.
You get the contact right away, with no approval. The reason only tells dispatch why you asked. The card then shows the name and number with **Call** and **Text** buttons. If the job has no on-site contact, it uses the account contact.
### Work with weak signal
The job loads from your phone's copy first and syncs your changes when you are back online.
- Photos queue and upload later. The job shows a line such as **2 photos waiting to upload**.
- Video needs a connection. Photos still go through, so try the video again once you are back online.
### Your profile and signing out
Tap **Profile** in the bottom bar. It shows your shift status, email, service area, assigned vehicle and job counts. The **Availability** card shows whether you can be assigned work. You can switch **Appearance** between Light, Dark and System. Your name, email and photo can't be edited here.
To sign out, scroll down, tap **Sign Out** and confirm on the **Sign out?** sheet. You need your login code to get back in.
### Troubleshooting
| Symptom | Likely cause | Fix |
| --- | --- | --- |
| Submit for review is greyed out | The job has no repair photo, or a card is missing something | Add a repair photo and clear any amber chips. |
| You can't change a card or remove an item | You are not assigned to the job | Ask dispatch to assign you, or let the assigned technician fix it. |
| A returned card can't be edited | The customer declined that work | Leave it. Only cards without the red **Customer declined** strip need a fix. |
| The reason is unclear | Dispatch wrote a short note | Tap the chat button, choose **Message Dispatch** and ask. |
| The chat button is missing | The job is finished, or a sheet is open | Close the sheet. On a finished job, use team chat. |
| Profile says "Couldn't load profile" | No connection | Check your signal and tap **Retry**. |
### FAQs
**Do I start a new job for the rework?**
No. It is the same job, back in Repair in progress. Fix it and submit again.
**Who sees the contact reason I pick?**
Dispatch. It is told that you revealed the contact and why.
**Does "Ask a Senior Tech" reach a specific person?**
No. It opens the Tech Support channel, where anyone your shop added can answer.
### Related articles
- [Submit Repairs](https://support.metafleet.ai/submit-repairs?hsLang=en)
- [Use Team Chat Day to Day](https://support.metafleet.ai/use-team-chat?hsLang=en)
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