---
title: Create a Service Location
description: "Add a Service Location in MetaFleet: enter the address, pick the services it offers and bind tax groups so jobs there are taxed correctly."
---
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2. [Admin & Settings](https://support.metafleet.ai/admin-settings?hsLang=en)
3. [Service Areas](https://support.metafleet.ai/admin-settings?hsLang=en#service-areas)
# Create a Service Location
## Add a place your team serves, choose the services it offers, and link it to the right tax groups.
**For:** Admins and shop owners · **Permission:** Admin, or a role that can manage service locations · **Time:** ~5 minutes
### Quick summary
1. Go to **Platform Settings › Service Locations** and click **+ New Service Area**.
2. Pick the address from the suggestions and enter a **Location name**.
3. Click **Save**.
4. Open the new location and select the services it offers.
5. On the **Taxes** tab, bind the tax groups that apply.
### Before you start
- Know the street address of the place you serve.
- Have the list of services this location offers.
- If you charge sales tax, set up your tax groups first. See [Set Up Taxes by Jurisdiction](https://support.metafleet.ai/set-up-taxes-by-jurisdiction?hsLang=en).
### Open Service Locations
Go to **Platform Settings › Service Locations**. The page lists every active location with its address, jurisdiction and tax group. A **Not set** tax group means no tax group is bound yet. Deactivated locations are on the **Closed Service Areas** tab.
### Add the address
1. Click **+ New Service Area**.
2. Type the street address in **Address** and click the matching suggestion. You can also click a spot on the map.
The state, county and city fill in from the address.
### Name the location and save
1. Enter a clear **Location name**, for example "El Cajon Yard". The name is required.
2. Check **State**. It decides which state's tax applies. Correct **County** and **City** if they are wrong.
3. Turn on **This location is a shop** only if your team works from it. Shops appear as saved places when you create a service order.
4. Check **Located outside the U.S.** for an address in another country.
5. Click **Save**.
The saved location appears in the list.
> A location has no radius. Its address decides where it is, and its services decide what it offers.
### Select the services it offers
Click the new location in the list. On the **General** tab, find the **Services** card and click each service this location offers. Selected services turn blue and the card shows a count, such as **5 of 23 selected**.
Each click saves right away. There is no Save button on this card. Customers who request service at this location see only the services you select here.
### Bind the tax groups
1. Open the **Taxes** tab.
2. On the **Tax Groups** card, click **Edit**.
3. Select the groups that apply, for example **San Diego, CA**, then click **Save Changes**.
The card then shows the combined rate and the taxes in the group.
### Change or deactivate a location later
Open the location and click **Edit** to change the name, shop setting or address. The same window has a **Deactivate location** button. A deactivated location moves to the **Closed Service Areas** tab. Open it there and click **Edit** to activate it again.
### Troubleshooting
| Symptom | Likely cause | Fix |
| --- | --- | --- |
| **Save** is blocked with "Name is required" | The **Location name** is empty | Enter a name, then click **Save**. |
| The tax group shows **Not set** in the list | No tax group is bound yet | Open the location, go to **Taxes** and click **Edit** on the Tax Groups card. |
| The wrong tax applies | The **State** or tax group is wrong | Open the location, click **Edit** and correct the state. Check the groups on the **Taxes** tab. |
| A service is missing for a location | The service is not selected | Open the location and select it on the **Services** card. |
| Customers see a service you don't offer there | The service is selected on that location | Open the location and click the service on the **Services** card to deselect it. |
| Two locations cover the same place | Several admins added similar areas | Keep one, and deactivate the other. Agree on a naming pattern such as "North County". |
### FAQs
**Can I edit a Service Location after I create it?**
Yes. Open it and click **Edit** for the name, shop setting and address. Services and tax groups change on their own tabs and cards.
**Can a service belong to more than one location?**
Yes. Select it on each location that offers it.
**Do I have to bind a tax group?**
No, but a location with **Not set** has no tax group of its own. Bind one if the location should be taxed.
**What is the difference between a location and a shop?**
Any location can be a service area. A shop is a location your team works from, and it appears as a saved place when you create a service order.
### Related articles
- [Set Up Taxes by Jurisdiction](https://support.metafleet.ai/set-up-taxes-by-jurisdiction?hsLang=en)
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