---
title: Connect Stripe to Take Card Payments
description: Connect Stripe under Settings › Integrations to take card payments on invoices, and find the card hold, card surcharge and ACH settings.
---
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# Connect Stripe to Take Card Payments
## Connect your Stripe account in Settings so customers can pay invoices by card, then set an optional card surcharge and card hold.
**For:** Owners and admins · **Permission:** Manage account settings · **Time:** ~5 minutes
### Quick summary
1. Open **Settings › Integrations** and click the **Stripe** tab.
2. Click **Create New Account**, **Connect Existing Account** or **Complete Account Setup**, and finish the steps on the Stripe page that opens.
3. Come back to the **Stripe** tab and check that it says your Stripe account has been set up.
4. Optional: set the **Card surcharge**, turn on **ACH**, or set a **Card hold** amount.
### Before you start
- You need the **Manage account settings** permission to change the card hold amount. Without it, that field is read-only.
- Have your business and bank details ready for Stripe.
### Open the Stripe tab
Go to **Settings › Integrations**. The tabs across the top are **FleetNet**, **Stripe**, and (if your account has them) **QuickBooks** and **MCP**. Click **Stripe**.
### Connect your Stripe account
The buttons on the right depend on where your account is:
- **New to Stripe?** with **Create New Account** and **Connect Existing Account** shows when no Stripe account is linked yet. The first creates a new Stripe Express account. The second links an account you already have.
- **Already Have Stripe?** with **Complete Account Setup** shows when you started setup but Stripe still needs information. Click it to pick up where you left off. **Sync Stripe Customers** appears next to it.
**Create New Account**, **Connect Existing Account** and **Complete Account Setup** open Stripe so you can finish there. When you return, the tab says **Your stripe account has been set up**.
> Until Stripe is connected, customers set to **Card on File** fall back to **Manual Collection**. A card hold amount you save is not used until then.
### Set a card surcharge (optional)
Once Stripe is connected, a **Card surcharge** field appears. Enter a percentage and click **Save**. The surcharge is added to invoices paid by card. **0%** means no surcharge.
### Allow ACH payments (optional)
Once Stripe is connected, click **ACH: Off** to turn ACH on. The button then reads **ACH: On**. When it's on, customers can pay by ACH bank transfer. If it shows **Pending Stripe activation**, Stripe hasn't finished enabling ACH for your account yet.
### Set a card hold amount (optional)
A card hold reserves money on the customer's card when a **Card on File** order is sent. The hold goes toward the invoice, not on top of it.
1. In the **Card hold** section, type a dollar amount.
2. Click **Save**. The badge next to **Card hold** shows **On** when you save an amount above 0 and **Off** when you save 0.
Enter **0** to turn holds off. The maximum is $5,000.00. The amount applies per order. Click **What's a card hold?** for a short explanation. Brands that have their own Stripe login get their own row in this section. Other brands use the shop amount.
### Troubleshooting
| Symptom | Likely cause | Fix |
| --- | --- | --- |
| The card hold field is read-only and says changing it needs the ManageAccountSettings permission | Your role lacks that permission | Ask an admin who has it, or have your role changed. |
| Card surcharge and ACH don't show | Stripe isn't connected yet | Click **Complete Account Setup** (or connect an account) and finish on Stripe. |
| A customer set to Card on File shows "Stripe not connected — falls back to Manual Collection" | Your Stripe account isn't set up | Finish connecting Stripe on the **Stripe** tab. |
| ACH shows "Pending Stripe activation" | Stripe hasn't enabled ACH on your account yet | Wait for Stripe to activate it, or check your Stripe dashboard. |
| No hold is placed on orders | The card hold amount is 0, or Stripe isn't connected | Enter an amount and click **Save**, after connecting Stripe. |
### FAQs
**Where do I turn off card holds?**
Enter **0** in the **Card hold** field and click **Save**.
**Can I use my own existing Stripe account?**
Yes. Click **Connect Existing Account**.
### Related articles
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