---
title: Ask the AI Assistant With a Photo
description: Send a photo to the AI Assistant on a service order and get an answer from what it sees, using the vehicle, complaint, work items and parts.
---
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# Ask the AI Assistant With a Photo
## Send a photo of a leak, a fault code or a part number to the AI Assistant on a service order and get an answer based on that job.
**For:** Technicians, dispatchers and service writers · **Permission:** Anyone who can open the order · **Time:** ~1 minute
### Quick summary
1. Open the service order and switch to the AI Assistant.
2. Attach one photo.
3. Type your question.
4. Send it and read the reply.
### Before you start
- On the web, the photo must be a JPEG, PNG, WebP or HEIC file, up to 25 MB. In the technician app, take the photo with the app's camera.
- You send one photo per message.
- You need an internet connection to send.
### Open the AI Assistant
**On the web:** open the service order, click the **Chat** tab, then click **AI Assistant** in the list on the left. The list also has **Customer**, **Internal** and **Technical Support**.
**In the technician app:** tap the chat button on the order and choose **AI Assistant**. In the chat, the switcher at the top has **Team**, **Tech** and **AI**.
*The AI Assistant on the web. The photo button sits to the left of the message box.*
### Attach a photo
1. **Pick the photo.** On the web, click the photo button (**Attach photo**) and choose a picture. In the technician app, tap the photo button, then **Take Photo** or **Choose from Library**.
2. **Check the preview.** The photo appears next to the message box. Click **Remove photo** if it's the wrong one.
### Ask your question and send
1. **Type a question.** A photo alone won't send. For example "What's leaking here?", "Is this the right belt?" or "What does this code mean?"
2. **Send it.** On the web click **Send**; in the app tap the send arrow. The assistant reads the photo and replies in the chat.
You can send as many messages as you need. Your messages stay in one conversation, so you can ask follow-up questions.
### What the assistant already knows
You don't have to explain the truck. The assistant answers with the context of that service order: the vehicle and asset type, the VIN, the complaint, the work items and the parts on the order, plus the order number, status and company. That's why its answers fit this job and aren't generic.
> **These photos stay in the assistant.** A photo you send to the AI Assistant is for the conversation only. It does not show up in the order's **Files** tab. Add job evidence you want on the record in **Files**.
### Troubleshooting
| Symptom | Likely cause | Fix |
| --- | --- | --- |
| The message won't send | No question typed with the photo | Type a question next to the photo, then send. |
| The photo is refused ("File is too large. It should be smaller than 25 MB") | Wrong file type, or the file is over 25 MB | Use a JPEG, PNG, WebP or HEIC photo under 25 MB. Retake it at a lower quality if needed. |
| Only one image went through | One photo per message | Send another message with the next photo. |
| The photo isn't in Files | AI Assistant photos stay in the chat | Add the photo on the **Files** tab if you want it on the record. |
### FAQs
**What can I take a photo of?**
Anything on the job: a leak, a worn part, a fault code, a nameplate or a part number.
**Does it understand the truck I'm on?**
Yes. It uses the order's vehicle, complaint, work items and parts as context.
**How many photos can I send?**
One per message. You can send as many messages as you like.
**Does it see prices or customer contact details?**
No. It works from the vehicle and job details, not pricing or contact details.
**Do these photos become part of the record?**
No. They stay in the AI Assistant conversation and don't appear in the **Files** tab.
### Related articles
- [Enter the Complaint and Diagnosis](https://support.metafleet.ai/enter-the-complaint-and-diagnosis?hsLang=en)
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