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Adding a Repair Type to your Account

Maintaining accurate Repair Types ensures your customers can choose the right service, your techs are matched to the right jobs, and your system has the data it needs to optimize assignments and repair timelines automatically.

 

Who this is for:
Admins or shop owners who manage which repair services appear to end customers in the Service Order Request Hub and want to make sure the platform routes the right techs to the right jobs automatically.

What you’ll learn:

  • How to add and organize repair types (service offerings)

  • How to edit or archive existing ones

  • How to set Estimated Repair Times (min–max)

  • How repair types connect to technician skill tags and dispatch logic

  • How to choose the right icons that appear in customer requests

Why it matters:
Repair Types are more than a customer-facing menu — they’re the backbone of how MetaFleet automates scheduling, dispatching, and job accuracy.

Each Repair Type includes Estimated Repair Times (minimum and maximum duration). These values directly feed into dispatch timing, workload balancing, and labor forecasting, helping the platform plan the day for you instead of the other way around.

They also serve as technician skill tags. When your techs are assigned specific skill sets, MetaFleet’s logic uses those Repair Type tags to match jobs to the right technician automatically — reducing back-and-forth, preventing mis-assignments, and speeding up turnaround.

Keeping this list accurate ensures:

  • Customers can clearly describe and select the right service.

  • Dispatchers get precise ETAs based on real job duration data.

  • The system can intelligently route work to the best-fit technician.

  • Your operation gets smarter with every job logged.

Before you start:

  • You’ll need Admin permissions to access Platform Settings.

  • Have a list of your standard services with time ranges ready (e.g., “Brake Inspection: 30–60 minutes”).

  • Decide which icon best represents each service type — customers will see these in the request hub.

Quick Summary (TL;DR)

  1. Go to Platform Settings → Account Details → Repair Types.

  2. Review your current list of services.

  3. Click Create New.

  4. Enter Name, Estimated Time, and choose an Icon.

  5. Click Submit.

  6. Edit or archive any repair type as needed.

Step-by-Step

  1. Navigate to Repair Types
    Go to Platform Settings → Account Details → Repair Types.

  2. Review Existing Repair Types
    See all services currently configured. Use Edit or Archive if something is outdated.

  3. Create a New Repair Type
    Click Create New Repair Type (or Add New). Example: Engine Diagnostics & Repair.

  4. Set Estimated Time
    Enter a realistic range (e.g., 120–240 minutes). This powers dispatch timing and technician workload predictions.

  5. Choose an Icon
    Pick an icon that visually represents the service (e.g., a car engine indicator). This helps customers quickly find the right option.

  6. Archive or Restore (Optional)
    Toggle Deleted to temporarily remove a repair type from your active list. You can restore it later if needed.

  7. Save Your Work
    Click Submit to commit changes.

  8. Verify in Customer Hub
    Visit the Service Order Request Hub and start a new request to confirm your new service appears correctly.

Troubleshooting

Symptom Likely Cause Fix Prevent
New repair type not visible Service was archived or not saved correctly Reopen Repair Types, uncheck Deleted, and click Submit again Verify each new service appears in the Request Hub
Wrong icon showing Icon not saved before submitting Edit the repair type, reselect the correct icon, and save Always confirm the correct icon before submitting
Duration missing or not displaying Time field left blank or entered incorrectly Enter numeric range (e.g., 120–240) and save Keep consistent duration formatting
“Access Denied” when adding User lacks Admin rights Ask an Admin to grant Settings access Restrict editing rights to Admins

FAQs

Q: Can I create location-specific repair types?
A: Not yet. Repair types are global across your account.

Q: Can each repair type have different labor rates?
A: Yes. Manage related pricing in Admin Settings → Rates & Fees.

Q: What happens when I delete a repair type?
A: It’s archived — not removed. You can restore it anytime.

Q: Can I upload my own icons?
A: Not at this time. You can choose from the built-in icon library.